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What is Caterpiller?
We are a team of passionate parents who understand the importance of providing the best products for your newborn. Our products are MADE IN INDIA.
Are your products pre-shrunk?
Yes. That being said, try not to overheat our products. Drying with high heat can cause damage to cotton products causing them to further shrink. We would recommend line drying where possible. If using a dryer, use the air cycle, no heat.
Will the colour/prints fade when washed?
We’re all natural so some fading is normal. We recommend avoiding the use of powerful detergents or bleaching agents, and dry naturally in the shade to retain the original colour and print quality of our products. Over exposure to the sun will cause fading.
Why are your products so expensive?
Our products are made of superior quality materials. We focus on design, details, hygienic work ethic, quality production & fare trade. Our products are made in in India.
We pay fare wages to our much loved employees.
Many of our products are handmade or stitched with the utmost care in limited quantities.
Our end prices area result of all these factors and inclusive of all taxes.
How can I contact the team at Team Caterpiller?
If you have any questions regarding our products, our policies, offers, or any other queries you can call us or WhatsApp on +91 8448507401 between 10am and 6pm from Monday to Saturday (excluding Indian public holidays). Alternatively, you can send us an email at with your name & contact details and we will get back to you as soon as possible.
You can also chat with us through the WhatsApp button or chatbox on our website.
Last but not the least – message us on Instagram/ Facebook.
How can we let you know we love your stuff?
We love hearing from our Caterpiller family.
You can WhatsApp us or message us on Instagram /Facebook, send us some pictures or post on social media – don’t forget to tag us! @caterpiller
Is it mandatory to register before placing an order?
Yes, it is mandatory to register before placing an order on caterpiller.in. You can create an account on Caterpiller by entering and verifying your email ID and phone number. You can choose to login via Facebook/Google account to place an order on caterpiller. It is recommended that you register with us in order to receive timely offers and also to maintain your Wishlist and account & address details.
Why am I asked to confirm my name and email after I login to Facebook?
If you are new to The caterpiller, we want to ensure that we have your preferred email on our database to send you all the communication including emails related to your purchases, newsletters, new offers and discounts. You can update your email preferences at anytime in your My Account settings.
If you have an existing account at The caterpiller, please sign in with your account email address and password and we will connect your accounts. If you connect your accounts, you will be able to login either via Facebook or email going forward.
What do I do if I log in/sign up from Facebook and can’t access my past purchases?
If you do not see your past purchases please contact our customer care at +91-124-33138120, Monday – Friday 10AM – 7PM (IST) and our team would be happy to sort it for you. We do not ask for your password over the phone.
How do I update my shipping address and preferences?
After you join, we will create a personalized Account page which you can access by logging into your account at The caterpiller. Here, you will be able to update all the personal information saved at our end. You can also call our Customer Care and our executives would be able to do it for you.
Can I change/cancel my order?
Yes, you may change/cancel your order if your order has not been shipped. To do so, please get in touch with our team via Whatsapp on + 91 8448507401 or email us on with your order details as soon as possible as orders are sometimes shipped immediately.
I have not received my product yet?
We are working endlessly with our delivery partners to make sure that your products reach you at the earliest. However sometimes we fail to make it before the deadline. And it feels terrible. We expect your understanding if your order is late. That being said, do make sure to call us at Support so that we can try expedite your order on a priority basis.
What happens if an item ordered is out of stock/you are unable to fulfill my order?
Our team will get in touch with you and a refund request will be put in motion.
For pre-paid orders the refund will be processed directly into your debit/credit card or online account that was used to make the payment. It usually takes 7 to 21 working days from when the refund request was raised for the amount to reflect in your account.
How do I redeem my promo code?
Enter your promo code at checkout and the discount will be automatically applied to the total amount.
Can I get in touch for bulk orders?
Absolutely! We typically require 21 days notice to process orders over 10 pieces in a single design. Call or WhatsAPP on +918448507401 or email us at for bulk order enquiries.
Do you gift wrap?
All our orders are dispatched in our signature boxes. For extra charges you can ask for GIFT wrapping paper via whatsapp on + 91 8448507401 You can add a gift note to the parcel if you like as well.
How do I pay for my order?
We have a number of payment options. Choose the one that is most convenient for you. The options are:
1.Online Bank Transfer
2.Credit, Debit, or Cash Card, (CashFree)
3.Paytm & other wallets
4.Google pay
5.Cash on Delivery (COD)
How do I use my Wallet Credits?
You can use your Credits on all purchases at The caterpiller.in Just add a product to cart, and at the payment screen, select the option to use your credits for the purchase. You can pay for the remaining amount using our standard payment options.
Do you offer a Cash On Delivery (COD) payment option? How does it work?
Yes, we support the COD payment method. You can check on the checkout page if Cash on Delivery is available in your pincode. You can make the payment in cash to the delivery agent once the product reaches you.
Do you accept payment through cheque/demand draft?
No, currently on we do not..
Do you save credit card information?
No, we do not store any credit/debit card information. We are as paranoid about your credit/debit card information as you are! Your payment details are encrypted and sent to the payment gateway directly for billing. At no point is this information stored by us.
How do I know that my online transaction was successful?
You will receive an email from Caterpiller after the payment is made and the order is placed. This email will include the order number and details about the products and shipment.
What should I do if my payment doesn’t get through or fails?
If your payment transaction fails, not to worry. In case the payment has been deducted from your account but the payment receipt shows as failed, the money will be returned to your account within
5 – 7 days.
You can also contact our Customer Service on +91 8448507401 or email us at
How are the products packaged?
Each of the individual products are securely packaged in bubble wrap and put into a box. The box is sealed well ensuring a safe delivery to your doorstep.
Do I have to pay shipping charges?
All purchases under Rs. 599 have a shipping charge of Rs. 99
No, We are proud to say we offer free shipping across India on order above Rs. 599.
What happens if I am not available at the time of delivery?
Our delivery partners will attempt to deliver the package thrice before it is returned back to our warehouse. Please provide your mobile number in the delivery address as it will help in making a faster delivery.
By when will I receive the ordered products?
Once your order has been placed, your parcel will be dispatched within 1 – 2 working days.
Delivery can take from 3 – 14 working days depending upon location
How do I know whether the product can be delivered to my area? Can I opt for Cash On Delivery (COD) payment in my area?
Caterpiller is trying its best to ship its products as far and wide as possible. However, there are still a few remote areas where we are unable to ship within our country on CASH ON DELIVERY basis. You can check for Cash on Delivery option in your area on the checkout page or contact us via email or Whatsapp on +91 8448507401
If you wish to pre pay for your order via Bank transfer, card, paytm or Google pay we can deliver to you anywhere in India.
Why have I received only a part of my order?
Each product has its own delivery duration. Please note that, if you have ordered multiple items, the entire order may not be delivered together and you would be receiving partial shipments, as each product may be delivered as per the individual delivery timeline. However we try and send maximum products from your order in one shipment.
Bedding is a bulky product, sometimes we use more than one box to dispatch the products. All your parcels should read you within 48 hours of each other.
How do I know if my order has been placed successfully?
Within a few minutes of successfully placing your order, you will receive an email confirmation and Whatsapp message from Caterpiller. This email will include all the important details related to your order. Please do not delete this email, as it, more or less, acts as an order receipt.
How do I check the status of my order?
Once your order ships you will receive an email with the tracking details.
Can I cancel an order?
Though the Caterpiller.in website itself does not have any option to cancel an order once the payment is made, you can definitely get in touch with our Customer Service on +91 8448507401 at the earliest (within 24 hours of placing the order) with your Order No. to cancel it or email us on
If your order has not been processed, we can cancel it and refund the amount as caterpiller Credits.
Can I modify or change my order?
Our helpful and friendly Customer Service Executives are always at your service in case you want to modify your order; simply call +91 8448507401. Please note if your order has already been shipped, we will not modify your order. They will also be happy to help you if you want to update your shipping address. Remember to be as quick as possible and contact our Customer Service at the earliest for anything like this.
I’ve cancelled an order. By when can I expect a refund?
If you have cancelled your order before it has been processed, we will immediately process the refund. If you paid via credit card or bank transfer, the payment will be refunded in your bank after details have been given.
How do I contact Caterpiller Customer Service Team?
You can get in touch with our Customer Service by emailing us at or can call us on +91 8448507401 between 10 a.m. and 6 p.m. (Monday – Saturday)
When you shop with Caterpiller, it is our top most priority to deliver quality products and to give you the most enjoyable and hassle-free online shopping experience. Keeping this in mind, our Returns Policy is also safe, easy and transparent.
We are proud to say that we provide easy No Question Asked return Policy for 100% customer Satisfaction
What is the returns procedure?
Step 1 Call our Customer Service on +91 8448507401 between 10.00 a.m. and 7.00 p.m. (IST) from Monday to Saturday. You can also email us at .
Please mention your name, order number & the reason for return.
Step 2 Once your returns request is validated over phone, you just have to wait for our delivery partner to visit your location for pickup.
A nominal amount of Rs. 20 will be charged per order in case of return as a conveyance fee.
Step 3 After receiving the package, we will inspect the same. we will ensure that we replace or exchange the product as per your wish. Or we can issue a refund to the same mode of payment for the same amount.
In case of COD please contact us on +91 8448507401 between 10.00 a.m. and 7.00 p.m. (IST) from Monday to Saturday. You can also email us at .
Your returns issue will be closed within 5 Working days of our receiving the return package from you.
What is the Return Policy for the discounted products?
Yes! We provide return, exchange or replacement on discounted products. Final discounted amount of return will be initiated within 5 working days of receiving the returned product.
We have No Questions Asked return policy. The returned items will only be accepted in their original packaging, which includes bags, tags, boxes, invoices, documentations, warranty cards (if any), all accessories, and all the things that were present when the item was delivered to you. The product you’re returning must be unused, unwashed and in its original condition. If it is used, damaged, soiled or altered, the return won’t be processed and the items will be sent back to you (at your request). PLEASE DO NOT ACCEPT THE PACKAGE IN DAMAGED, OPENED OR SOILED CONDITION. If we are unable to send you a replacement of the item that you have returned, we will initiate the refund for the same.
Will I get a full cash refund on return of order?
A nominal amount of Rs. 20 will be charged per order in case of return as a conveyance fee.
Once a payment has been made & product(s) are delivered. The customer can return the products back to us in case they are unhappy with the same.
We are happy to exchange the product for you. Or transfer the amount to your bank with a deduction of Rs. 20 as return conveyance fee.
We DO NOT issue cash refunds.
What is Caterpiller’s Privacy Policy?
To maintain your right to privacy while shopping with us is one of our biggest priorities. We, thus, only ask for the most necessary information that is required for us to complete your order or to contact you regarding its status. The information we collect includes your name, email address, shipping address and billing address. Apart from the caterpiller team, this information is only shared with our associated courier partner that will be delivering your ordered items. Please be assured that caterpiller does not store your credit / debit card or online bank account information.
Please note that caterpiller reserves the right to update this Privacy Policy at anytime.
Does caterpiller store my information?
Caterpiller only stores information that is uploaded by you during the registration process, along with shared comments, conversations and interactions with other members on the website. No information such as credit / debit card details or online back account information, etc., is stored in our database. These details are directly entered by you into the bank payment gateways, which are 100 percent secure. We do not handle this sensitive data or store it.
What is Organic Cotton and why do we use it?
Organic cotton is cotton grown without the use of genetically modified seeds, fertilizers, pesticides or any other synthetic agro-chemicals, which are considered to be highly toxic and therefore, harmful to the earth, cotton workers and consumers.
Since no chemicals are used in the manufacturing process, organic cotton is hypoallergenic and highly recommended for infants as it is less likely to cause adverse skin reactions. As compared to conventional cotton, organic cotton has also been shown to be beneficial for asthmatics.
What does GOTS certified organic cotton mean?
GOTS stands for The Global Organic Textile Standard, which is recognized as the world’s leading processing standard for textiles made from organic fibers.
What is conventional cotton?
Just because it’s natural, cotton may not be a safe choice. Over years, owing to demand the processes involved in cultivation and processing of cotton have changed. Cotton crops use as much as 25% of the world’s chemical pesticides that are carcinogenic and 75% of conventionally grown cotton is made from genetically modified seeds.
Is organic cotton softer than conventional cotton?
Organic does feel softer than conventional cotton because the threads that make up cotton have not been broken down or damaged by chemicals used in their growing process, making their surface smoother and nice to the touch.
Why choose organic cotton over conventional cotton?
Any choice you make as a parent, that puts your child next to products that are healthier for him or her and healthier for the environment is something to feel good about 🙂.